Application description
The mobile application is available free of charge at the Appstore and the Play Store in Greek and English, in local currency. It offers complete charging services for the easy and direct service of citizens/drivers. Through the application, citizens may locate the available chargers, discover the charging service prices and make use of the charging service from every available Municipal station.
Let’s discover its basic functions:
Usage instructions:
To charge your vehicle, follow these steps:
FAQ
You may register by selecting “menu” (click the three lines at the top left corner of the app and then select “register”. For your registration, you will need to provide some necessary information, verify your account and you are ready to go!
Your e-mail helps us to solve various problems that you may face, such as in case you forget your password, you will be sent a password to reactivate your account. Also, in your e-mail you will receive useful updates and information such as receipts etc.
I forgot my password. What can I do;
You can request a password reset at any time from the mobile application. In the application, go to the main menu by clicking the three lines at the top left, select "My Account", then "Account Settings". If the password you enter is incorrect, you will be sent instructions on how to reset your password.
You can also reset the password through your browser on the customer portal.
To verify that you have received the email, please check your spam folder.
For any other problems with your password, please contact our customer support.
1. If you don't have the app installed, scan the QR code which is located next to the socket you wish to charge with your mobile phone or search and download the app for Android or iOS from Play Store or Appstore. If you already have the app, follow the steps 2-7.
2. Open the application and select from the menu "Register". Fill in the required fields (name, surname, mail and mobile phone number). By filling in your details, you will immediately receive a message with the special code for the identification of your account. You can use the service as soon as you receive the confirmation email at the email address you stated during your registration. Do not forget to check your spam folder.
3. In order to charge your vehicle, you must first register your credit or debit card. Through the menu (3 lines at the top left of the application), select "My Account" and then "Balance Renewal ". On the screen that appears enter your credit or debit card, which will be used to add an amount of your choice, intended for charging and displayed on your balance. The minimum balance that you need to have in order to perform a charging session is 10 Euros, so that an estimated cost for a charging session in an AC or DC socket is covered. In the "My payments" section you will see the money you have transferred from your card.
4. From the application menu, select "map" (by pressing the three lines at the top left), select the station you want to use and the socket you want to charge at. Click the "start charging" bar.
5. Plug the charging cable into the socket of your vehicle and into the charger’s socket.
6. To complete the charging session, select ‘End session” in the screen showing the charging process statistics.
You may find the charging stations in the app or in the In mar in the website.
1. Make sure the cable is properly connected to the charging station and the vehicle.
2. If you are using the eV Charger + application, scan the QR code next to or under the socket you wish to use with your mobile phone and try to start charging again.
3. Close the application and reopen it, trying to start charging again. Make sure you have a good quality 3G / 4G network or - if available - a WiFi connection.
4. Check your account balance in the app to make sure there adequate balance in your wallet in the app path: menu, "Μy account".
5. The charger may be temporarily offline due to maintenance or may not communicate properly through the mobile network (weak or overloaded network). Finally, the device may occasionally not have the required power due to lack of available power in the grid of the electric station. Wait a few minutes and try again.
If you use the application, make sure you have a good 3G / 4G data network or WiFi connection. Charging requires network communication between the charger, the software server, and your account’s database, so you may need to wait a few minutes for the mobile device to complete the communication process.
If the connection is not completed within a reasonable time, stop the process, wait for a minute, and repeat the above steps.
The minimum balance that you need to have in order to perform a charging session is 10 Euros, so that an estimated cost for a charging session in an AC or DC socket is covered.
The current charge prices are displayed directly in the application map for each charging station and socket (socket), for any location you choose. This way, you may to compare prices and select the charging station of your choice.
Usually, when the cable cannot be removed from the vehicle, the charging continues to take place. In many cases, when the charging continues, the light on the vehicle's charge holder is on, and when the charging stops, the light goes out.
To end the charging process, follow these steps:
1. Make sure you have selected "End charging" in the application. If you have not already done so, select " End charging" again.
2. Close the application on your mobile phone. Reopen it, go through the map to the charger and the socket you us to check the charging status. If the charging continues, select "End charging" and wait for confirmation. Then gently disconnect the cable from your vehicle.
3. Make sure you have a good 3G / 4G network so that your selections in the application are transfered to the charger. If you are not sure, restart your device and check the data network.
If the above steps do not help, try to lock and then unlock your car. Then remove the cable by gently pulling on the plug. If the problem persists, contact our support.
The available chargers and the rates are shown in the application every time you select a station and a specific socket (socket) on the map.
To see the meaning of the status of each charger, open the menu by clicking on the top left of the application, select "Support" and then "Map legend".
In case the charging station belongs to the eVplus network, you may inform us with a message through the application so that we may in turn notify the owner for the maintenance of the device.
If you believe you have been charged with the wrong amount, please call us at the hotline. After the necessary check and validation of the billing error, you will be compensated accordingly.
We would like to inform you that due to existing procedures for the authentication, the process of the refund may take a few days.
To create an account you will need your details (name), your e-mail, your mobile phone number, a password for your identification in the application and your payment details (credit / debit card etc).
The registration process is very simple: Through the application select "Register" and fill in the required fields name, surname, mail and mobile. By filling in your details, you will immediately receive a message with the special code for the identification of your account. You can use the service as soon as you receive the confirmation email at the email address you stated during your registration. Do not forget to check your spam folder.
In order to charge your vehicle, you first need to register your credit or debit card. Through the menu selection (3 lines at the top left of the application), select "My Account" and then "Balance renewal". On the screen that appears, enter your credit or debit card, which will be used to add an amount of your choice for charging and displayed on your account balance.
Payment is made by credit or debit card which you enter in your account balance in the menu (3 lines at the top left of the application), "My Account", "Balance renewal". This way you control the amount that becomes available for the charge and avoid committing large amounts as collateral by the credit / debit card financial institutions.
You may request an RFID card through the municipal website for EV charging.
Through the menu selection (3 lines at the top left of the application), select "My Account" and then "Balance renewal". On the screen that appears, enter your credit or debit card, as well as an amount of your choice that is intended for charging and always appears in your balance.
You can always let us know your problem by selecting "Support" via the menu (3 lines at the top left of the application).
Select "Disconnect" via the menu (3 lines at the top left of the application) and then uninstall the application from your smartphone.